For established RTOs, outcomes are the result of strategies implemented to achieve quality training, assessment, client services and management systems. The primary role for the Auditor is to determine, from evidence provided by the RTO, whether the deployment of the RTO’s processes meet the requirements of the Standards for RTOs. The RTO's scale, scope, student cohort and the approach to the management of its operations, in particular the systems it has in place to ensure continuous improvement, will also provide evidence of whether the outcomes achieved are sustainable.
To focus on outcomes, the audit process reviews evidence provided by each RTO about what has been achieved against the Standards for RTOs. There is no 'one-size-fits-all' approach to compliance – the audit outcome will be based on whether the RTO’s systems are working as intended and meeting the requirements of the Standards.
The Auditor will consider whether:
- the RTO’s evidence has met the requirements of each Standard or clause; and
- results were achieved through the planned and systematic deployment of specific actions taken by the RTO.
The audit will also check for the deployment of RTO policies and procedures, and the effectiveness of these policies and procedures in achieving quality outcomes and good governance. If the RTO is not achieving anticipated outcomes, the audit may then focus on processes being used by the RTO to identify and resolve any issues.
The Users’ Guide to the Standards for RTOs suggests a range of evidence that RTOs may choose to present to demonstrate their business practices and how compliance with the Standards is being maintained.
For new applicants seeking registration, the audit considers whether:
- the applicant has met the requirements of each Standard and clause;
- the planned approach to achieving quality outcomes is systematic;
- the applicant is sufficiently aware of the VET environment in which it will operate; and
- the intent of the planned business practices are achievable and sustainable.